QUESTION # 3 - CUSTOMER EMAIL ADDRESSES NOT SYNCING TO QBO

Question:

Hi Ida, when I export my orders to QBO, customer email addresses do not show on the invoices. How can I resolve this?

Answer:

You need to determine if this is a Shopify problem, or a QBO problem.

First of all, in Shopify > Admin > Orders, check a particular customer's record or order to be sure that the customer had provided an email address when they placed their order. 

Next, go to your QBO and check the customer's record: Customers > customers name >  edit.

Is there an email address in the "email" field? 

If yes, take it a step further. Try creating a New Transaction > Invoice from within QBO for the same customer.

Does the email address auto-populate for this new transaction, but not for the invoice generated from the orders you imported?

If your answer is yes, you should call QBO Support @1-855-253-1536 to resolve the issue.

In the interim, you will have to manually copy & paste the email address on the sales invoice in QBO until the problem is resolved.

 


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